HertsWatch was launched in April 2005 by the Chief Constable Frank Whitely following recommendations made by a working party of NHW volunteers, The Police and Police Authority. "The Future" document is a précis of their recommendations.
Background
- Best Value Review
- Recommendations
- Early opportunities missed
- Pressure from Police Authority to make NHW work
- Money available from savings when responsibility for traffic wardens transferred to local councils
- Now a Policing Plan priority
- Project team set up
- Working Group set up to develop proposals (including one NHW co-ordinator from each district/borough)
What the Working Group are proposing:
- Substantially increased police support for NHW
- NHW members involved in all aspects of NHW
- A new local and county-wide structure for NHW - that works!
- Improved two-way communications with NHW
- Clear guidelines for NHW members – what you can expect from the police and what NHW aims to achieve

1. Substantially increased police support for NHW
- One Watch Liaison Officer for each borough or district
- Ward constables/PCSOs to attend appropriate meetings
- Help with NHW meetings – venue, costs, administration etc.
- Police support for NHW at all levels, including the setting-up of new schemes and maintenance of those already in existence
- Regular contact between Watch Liaison Officer and NHW for guidance and encouragement
2. NHW members involved in all aspects of NHW
- Watch Liaison Officer and Community Co-ordinator to identify the opportunities for NHW to contribute to improved working
- NHW members made aware of opportunities to help scheme work better
- Best use made of NHW members’ skills and abilities
3. A new local and county-wide structure for NHW that works!

4. Improved two-way communications with NHW
- Improved speed of notifying NHW of relevant real-time incidents
- Improved scheduled and ad-hoc contact
- Personal and/or written feedback to NHW
- Improved response from control room – NHW identified as accredited callers
- Dedicated information line for intelligence reporting
- Development of interactive website access for information
5. Clear guidelines for NHW co-ordinators – what you can expect from the police and what NHW aims to achieve...
- Appropriate training and resources provided for NHW co-ordinators
- Appropriate training and resources available for Watch Liaison Officers
- Level of information/intelligence provided by the police
- Minimum standards of services from the police. For example: Speed of response from Watch liaison officer, Police attendance at NHW meeting
- Best practice guidelines for NHW (members, co-ordinators etc)
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